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Cancellation and Refund Policy

Cancellation and Refund Policy

Effective Date: 2nd October 2023

 

1. Cancellation Policy

At Braver Strides, we understand that plans can change. If you need to cancel your participation in any of our programs or events, please review the following cancellation policy.

 

1.1 Cancellation Requests

Cancellation requests must be made in writing and sent to joey@braverstrides.com at least 7 days prior to the scheduled program or event start date. Please include your full name, contact information, and program/event details in your cancellation request.

1.2 Cancellation Deadline

All cancellation requests received within the following specified cancellation period will be eligible for different percentage of refund, minus any applicable processing fees. Cancellation requests received after the deadline may not be eligible for a refund.

  • 80% refund for cancellations more than 7 days in advance

  • 50% refund for cancellations within 7 days but more than 24 hours in advance.

  • No refund for cancellations within 24 hours or no-show.

2. Refund Policy

We strive to provide the best possible experience for our participants. If you are not completely satisfied with our program or event, please review our refund policy.

2.1 Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • The program or event is canceled by Braver Strides.

  • You have submitted a valid cancellation request within the specified cancellation period.

  • Your refund request meets the criteria outlined in our cancellation and refund policy.

2.2 Refund Processing

Refunds will be processed using the original payment method within 30 days from the date of approval. Refund amounts may be subject to processing fees, as specified in the program or event registration terms.

2.3 Non-Refundable Fees

Certain fees, such as processing fees, venues and F&B fees or administrative charges, are non-refundable unless otherwise stated in the program or event terms.

3. Contact Us

If you have any questions or need further clarification regarding our cancellation and refund policy, please feel free to contact us at :
Website: www.braverstrides.com
Phone: +60126967361
Email: joey@braverstrides.com

4. Policy Updates

This cancellation and refund policy is subject to change. Please review the policy regularly to stay informed about any updates or modifications.

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